Who we are
Kent Vehicle Programming is a mobile vehicle tuning, diagnostics and coding service. Throughout this notice, “we”, “us” and “our” mean Kent Vehicle Programming.
You can contact us using:
- Email: Hello@kentvehicleprogramming.co.uk
- Phone / WhatsApp: 07508 555838
What information we collect
When you contact us or request a quote, we may collect information such as your name, phone number, email address, postcode, vehicle registration, make and model, diagnostic information, warning messages and the details you include in your enquiry.
How we use your information
We use personal information to respond to enquiries, assess vehicle compatibility, provide quotations, arrange appointments, carry out requested services, maintain service records, deal with follow-up questions and meet legal, tax or accounting obligations.
Lawful bases for processing
We process personal information where it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with legal obligations and for our legitimate interests in managing the business, responding to enquiries and keeping appropriate records.
Who we share information with
We only share information where it is reasonably necessary to run the business. This may include website hosting and form-processing providers, email or telephone/WhatsApp services, payment or accounting providers, and trusted technical support providers where needed to provide the service requested.
We do not sell your personal information.
Website forms and communications
If you submit an enquiry through the website, the information you provide may be processed through our website hosting and form-handling platform so that it can be delivered to us. If you contact us by phone, email or WhatsApp, your information will also be stored within those communication systems as part of the enquiry or booking process.
How long we keep information
We keep enquiry and customer records only for as long as reasonably necessary for the purpose they were collected, including for service administration, complaint handling, legal obligations and business record keeping.
Cookies and tracking
We may use basic technical cookies necessary for the website to function. If analytics, advertising tools or remarketing technologies are introduced in future, this notice and any required consent arrangements should be updated accordingly.
Your rights
Depending on the circumstances, you may have the right to request access to personal information we hold about you, ask for it to be corrected, request deletion, object to certain uses or ask for processing to be restricted. You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your information has not been handled properly.
Contact us about privacy
If you have any questions about this notice or how your information is handled, please contact Kent Vehicle Programming using the details above.